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Customers
Balancing the need to attract new customers while keeping your existing clients happy.
Featured
Customer Complaints: 5 Tips for Handling Unsatisfied Clients
Customer criticisms can be hard to stomach, but they’re an inevitable part of doing business. Explore strategies for turning negative experiences into positive ones.
Customer Complaints
What to Do If You Have to Tell a Client They Are Wrong
Customers hire you for your expertise, and sometimes that means correcting their mistakes. Get practical advice for communicating in a results-driven industry.
Expert Advice for Productively Dealing with Angry Customers Online
When working with irate online customers, empathy and listening are key to defusing anger.
Customer Loyalty
How the Pandemic Has Changed Customer Loyalty
Changing consumer trends have put customer loyalty up for grabs. Here are some ways your business can respond.
Churn Rate
7 Ways to Improve Your Customer Churn Rate
Lower attrition can increase your profitability and growth rates. Explore seven ways to reduce churn and boost your business.
What Is a Churn Rate, and How Do You Measure It?
Are you on track to hit your goals, or is customer attrition holding you back? Use the churn rate metric to see where you stand.
Customer Communication
How to Communicate With Customers About Supply Chain Problems
As delays in the supply chain mount, it’s vital that the lines of communication with your customers remain open.
Inflation Driving Up Prices? How to Communicate a Price Increase to Customers
Rising costs can require raising your prices. How do you approach this touchy subject with your customers? Read on for some tips and tricks.
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